PERFORMANCE INDICATORS AND COMPUTERIZATION IN PROPERTY MANAGEMENT

Abstract

Each estate has its own unique characteristics and thus many factors are involved in deciding the important considerations of estate management. In the complex business environment today, the market for property management projects is very competitive. Thereby, real estate professionals have to know the key to successful tenders for property management contracts. This dissertation aims to examine key performance indicators (KPI), to ensure proper contract management, and the issues on the usage of KPIs for measuring management standards and also its applicability in Singapore. The impact of a functional computerized maintenance management system (CMMS) on contract management in the field of estate management and its impact on the KPI score are also examined. A survey is conducted with real estate professionals to determine the ranking of certain KPIs and determine the importance of certain factors affecting the CMMS. The research findings show maintenance performance as the most reflective indicator of a property management company's performance, and Computerized Maintenance Management System (CMMS) implementation producing a positive impact on property management in terms of productivity and cost efficiency.