Please use this identifier to cite or link to this item: https://scholarbank.nus.edu.sg/handle/10635/219820
Title: A STUDY ON SMART FACILITIES MANAGEMENT IN THE HOSPITALITY INDUSTRY
Authors: GOH LIN LIN SHERLYN
Keywords: Building
PFM
Project and Facilities Management
2019/2020 PFM
Daniel Wong
Hospitality Industry
Facilities Management Industry
Smart Facilities Management
Technology
Smart Nation
Facilities
Venues
Productivity
Efficiency
Issue Date: 2019
Citation: GOH LIN LIN SHERLYN (2019). A STUDY ON SMART FACILITIES MANAGEMENT IN THE HOSPITALITY INDUSTRY. ScholarBank@NUS Repository.
Abstract: With increasing tourist receipts and tourist arrivals, Singapore has been a popular tourist destination in recent years. Besides leisure travels, Singapore has also been a popular destination for BTMICE travels. As the hospitality industry is close knit with the tourism industry, it is important to keep these facilities well maintained in order to keep up with tourist demands. However, the hospitality as well as the facilities management industry is currently facing critical issues of ageing population, shrinkage in workforce as well as rising labour cost. This paper seeks to examine the potential benefits that Smart Facilities Management can bring to the hospitality and facilities management industry, keeping in line with aims of the Smart Nation initiative launched by Prime Minister Lee Hsien Loong as well as the Real Estate Industry Transformation Map (ITM) launched by the government. Qualitative research method is adopted in this study to gather valuable insights about trends and opinions on Smart Facilities Management in Singapore. Analysis have done to show trends, understand benefits of technology as well as barriers that prevented the adoption of technology. A list of recommended technology would serve as a guide to what building owners in the hospitality industry can adopt to increase productivity and efficiency in day to day operations despite the lack of manpower. Factors for technology providers to consider to increase the adoption of technologies were discussed as well. Keywords: Hospitality Industry, Facilities Management Industry, Smart Facilities Management, Technology, Smart Nation, Facilities, Venues, Productivity, Efficiency.
URI: https://scholarbank.nus.edu.sg/handle/10635/219820
Appears in Collections:Bachelor's Theses

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