STRATEGIC FACILITIES MANAGEMENT: A STUDY ON SUNTEC SINGAPORE

Abstract

Rondeau et al. (1995) defined strategic facilities management as the application of the best management techniques for the operation of existing facilities and for the acquisition and disposition of facilities. Strategic planning is providing the overall corporate decision, subject to the external environment, resources available and obtainable. It is critical that facilities management and strategy mesh as this will improve the corporation's economic and competitive position in the real estate field and heighten profits. The importance of effective and strategic facilities management by corporations has been understated through the years. Although real estate managers recognize the importance of strategic planning, few are actively involved in long-range planning and coordination with other business units. Suntec Singapore is a model of successful strategic facilities management. The facilities management (Suntec Property Management Pte Ltd and Suntec Singapore) and corporate strategic planning departments (Suntec City Development Pte Ltd) enjoy an integrative linkage relationship. A high level of performance is the product of innovations, at all levels of the corporation, each oriented towards clearly-stated strategic goals by integrative systems. The end result of this enhanced dynamism is the creation of a continuously learning and innovating facilities management function that meaningfully contributes to organizational strategy formulation.