Please use this identifier to cite or link to this item: https://scholarbank.nus.edu.sg/handle/10635/155794
Title: IMPROVING CLIENT SATISFACTION: EXAMINING AND QUANTIFYING THE INTANGIBLE RELATIONSHIP AND HEALTH COSTS IN LITIGATION
Authors: LIM WEI SHEN MARK
Issue Date: 12-Apr-2019
Citation: LIM WEI SHEN MARK (2019-04-12). IMPROVING CLIENT SATISFACTION: EXAMINING AND QUANTIFYING THE INTANGIBLE RELATIONSHIP AND HEALTH COSTS IN LITIGATION. ScholarBank@NUS Repository.
Abstract: Going to court can be a daunting experience, but litigants do so anyway because they think that the benefits are worth the costs. However, many of the costs of litigation are hidden or otherwise hard to quantify, such that even winning parties occasionally find themselves dissatisfied or even traumatised at the end of the litigation experience. This paper aims to explore two of such intangible costs, and provide a framework that lawyers can use in advising their clients before taking part in any legal action.
URI: https://scholarbank.nus.edu.sg/handle/10635/155794
Appears in Collections:UROP/DR (Restricted)

Show full item record
Files in This Item:
File Description SizeFormatAccess SettingsVersion 
1820_LL4396_UROP_A0138975L_FINAL.pdf319.2 kBAdobe PDF

RESTRICTED

NoneLog In

Page view(s)

2
checked on Aug 15, 2019

Download(s)

1
checked on Aug 15, 2019

Google ScholarTM

Check


Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.