Please use this identifier to cite or link to this item: https://doi.org/10.1080/02642069.2016.1278432
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dc.titleManaging Service Employees: Literature Review, Expert Opinions, and Research Directions
dc.contributor.authorJochen Wirtz
dc.contributor.authorChristina Jerger
dc.date.accessioned2018-04-26T06:23:34Z
dc.date.available2018-04-26T06:23:34Z
dc.date.issued2017-01-25
dc.identifier.citationJochen Wirtz, Christina Jerger (2017-01-25). Managing Service Employees: Literature Review, Expert Opinions, and Research Directions. The Service Industries Journal 36 (15-16) : 757-788. ScholarBank@NUS Repository. https://doi.org/10.1080/02642069.2016.1278432
dc.identifier.issn0264-2069
dc.identifier.urihttp://scholarbank.nus.edu.sg/handle/10635/140977
dc.publisherTaylor & Francis
dc.sourceTaylor & Francis
dc.typeArticle
dc.contributor.departmentDEPT OF MARKETING
dc.description.doi10.1080/02642069.2016.1278432
dc.description.sourcetitleThe Service Industries Journal
dc.description.volume36
dc.description.issue15-16
dc.description.page757-788
dc.identifier.isiut000395093900002
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