Singapore Airlines : what it takes to sustain service excellence - a senior management perspective

Please use this identifier to cite or link to this item: https://scholarbank.nus.edu.sg/handle/10635/140412

DC Field	Value
dc.title	Singapore Airlines : what it takes to sustain service excellence - a senior management perspective
dc.contributor.author	Wirtz, Jochen
dc.contributor.author	Johnston, Robert
dc.date.accessioned	2018-04-19T05:48:12Z
dc.date.available	2018-04-19T05:48:12Z
dc.date.issued	2002-01
dc.identifier.citation	Wirtz, Jochen, Johnston, Robert (2002-01). Singapore Airlines : what it takes to sustain service excellence - a senior management perspective. Research Paper Series (National University of Singapore. Faculty of Business Administration); 2002-002 : 1-17. ScholarBank@NUS Repository.
dc.identifier.uri	http://scholarbank.nus.edu.sg/handle/10635/140412
dc.relation.ispartofseries	Research Paper Series; 2002-002
dc.type	Working Paper/Technical Report
dc.contributor.department	MARKETING
dc.description.sourcetitle	Research Paper Series (National University of Singapore. Faculty of Business Administration); 2002-002
dc.description.page	1-17
Appears in Collections:	Staff Publications Elements

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