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GLOBAL RELATIONS OFFICE

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GLOBAL RELATIONS OFFICE

Publications


Results 141-147 of 147 (Search time: 0.001 seconds).

Issue DateTitleAuthor(s)
1412003A service quality framework for web-based information systemsTan, K.C. ; Xie, M. ; Li, Y.N.
1422000A detailed trends analysis of national quality awards world-wideChuan, T.K. ; Soon, L.C.
1432010A conceptual framework on the adoption of new service development tools and techniques in service firmsDayu, J.; Hin, C.K. ; Chuan, T.K. 
1441998A comparative study of nine national quality awardsPuay, S.H.; Tan, K.C. ; Xie, M. ; Goh, T.N. 
1452002A comparative study of 16 national quality awardsTan, K.C. 
1461-Jan-2010A bibliometric analysis of service research from AsiaTan, K.C. ; Goudarzlou, A. ; Chakrabarty, A.
1472008A bibliographic analysis of the literature on new service developmentZhou, Q.; Tan, K.C.