Please use this identifier to cite or link to this item: https://doi.org/10.1109/IEEM.2008.4738006
Title: The application of tools and techniques in a unified service design theory
Authors: Zhou, Q.
Tan, K.C. 
Keywords: New service development
Service design
Tools and techniques
Issue Date: 2008
Citation: Zhou, Q., Tan, K.C. (2008). The application of tools and techniques in a unified service design theory. 2008 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2008 : 930-934. ScholarBank@NUS Repository. https://doi.org/10.1109/IEEM.2008.4738006
Abstract: This research focuses on the execution-oriented back end of new service development. It reviews extensively existing theories of service design and the tools and techniques used at the design stage. Based on a review of the work from several well-known service-research academicians, this research unifies the state-of-the-art thinking on service design by proposing three tracks of activities. To make the design process more effective and efficient, we also classify the tools and techniques identified in the literature according to the three tracks. © 2008 IEEE.
Source Title: 2008 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2008
URI: http://scholarbank.nus.edu.sg/handle/10635/87412
ISBN: 9781424426300
DOI: 10.1109/IEEM.2008.4738006
Appears in Collections:Staff Publications

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