Please use this identifier to cite or link to this item:
Title: Helping users Help themselves. Maximising LibAnswers Usage
Authors: Tay, Chee Hsien, Aaron 
Keywords: libanswers
frequently asked questions
library faqs
Issue Date: 1-Jan-2013
Publisher: ALA TechSource
Citation: Tay, Chee Hsien, Aaron (2013-01-01). Helping users Help themselves. Maximising LibAnswers Usage. Using LibGuides to Enhance Library Services : 175-190. ScholarBank@NUS Repository.
Abstract: LibAnswers is a integrated add-on component of LibGuides which acts as a searchable FAQ database, as well as a console that handles email and text queries from patrons. This chapter explains how to maximise this software to most effectively provide answers to oft-asked-questions. Based on his expertise in setting up and assessing LibAnswers at the National University of Singapore, the author provides insight into user behavior when searching for factual information about the library as well as examples of fine-tuning the LibAnswers settings to best match user needs.
Source Title: Using LibGuides to Enhance Library Services
ISBN: 9781555708801
Appears in Collections:Staff Publications

Show full item record
Files in This Item:
File Description SizeFormatAccess SettingsVersion 
2013-helping_users_help_themselves-postprint.pdf327.26 kBAdobe PDF



Page view(s)

checked on Feb 9, 2019


checked on Feb 9, 2019

Google ScholarTM


This item is licensed under a Creative Commons License Creative Commons