Please use this identifier to cite or link to this item: http://scholarbank.nus.edu.sg/handle/10635/78202
Title: Investigating mobile messaging in healthcare organizations: A sensemaking perspective
Authors: Yang, Z.
Kankanhalli, A. 
Ng, B.-Y.
Koo, K.K.
Keywords: Content analysis
Healthcare personnel
IS use
Media synchronicity
Sensemaking
Web-based messaging system
Issue Date: 2013
Source: Yang, Z.,Kankanhalli, A.,Ng, B.-Y.,Koo, K.K. (2013). Investigating mobile messaging in healthcare organizations: A sensemaking perspective. International Conference on Information Systems (ICIS 2013): Reshaping Society Through Information Systems Design 3 : 2328-2337. ScholarBank@NUS Repository.
Abstract: Hospitals are adopting advanced messaging systems to facilitate communication among healthcare personnel with the aim of improving patient care. However, users face various challenges in employing these systems, with serious consequences of miscommunication. Nevertheless, past studies on healthcare messaging systems tend to be descriptive with a lack of theoretically grounded and empirical validated research to explain their nature of use. Motivated thus, we study the usage patterns of a web-based messaging system (WMS) in the context of a public hospital. Using media synchronicity and sensemaking theories, we explain how healthcare personnel on the move use WMS to make sense of their work for achieving a shared understanding for patient care. Through a preliminary content analysis of the WMS messages during a month, our results showed salient differences in the usage patterns of different user groups and for different kinds of sensemaking. The study's potential contributions and future plan are discussed. © (2013) by the AIS/ICIS Administrative Office. All rights reserved.
Source Title: International Conference on Information Systems (ICIS 2013): Reshaping Society Through Information Systems Design
URI: http://scholarbank.nus.edu.sg/handle/10635/78202
ISBN: 9781629934266
Appears in Collections:Staff Publications

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