Using six sigma in new service development

Please use this identifier to cite or link to this item: https://doi.org/10.1109/ICSSSM.2008.4598530

Title:	Using six sigma in new service development
Authors:	Goudarzlou, A. Chuan, T.K.
Keywords:	Design for six sigma New service development Six sigma
Issue Date:	2008
Citation:	Goudarzlou, A.,Chuan, T.K. (2008). Using six sigma in new service development. 5th International Conference Service Systems and Service Management - Exploring Service Dynamics with Science and Innovative Technology, ICSSSM'08 : -. ScholarBank@NUS Repository. https://doi.org/10.1109/ICSSSM.2008.4598530
Abstract:	The service industry has become a leading factor in economies worldwide, and great deals of studies have been conducted to facilitate and improve the management of new service development (NSD). This research investigates the use of six sigma tools and techniques in service organizations and examines its effect on NSD performance. The results of the research illustrate that by using the six sigma methodology in new service development, firms can experience greater efficiency in their development processes with regards to improved financial results and higher customer satisfaction. © 2008 IEEE.
Source Title:	5th International Conference Service Systems and Service Management - Exploring Service Dynamics with Science and Innovative Technology, ICSSSM'08
URI:	http://scholarbank.nus.edu.sg/handle/10635/72424
ISBN:	9781424416721
DOI:	10.1109/ICSSSM.2008.4598530
Appears in Collections:	Staff Publications

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