Effective information processing between users and developers during information system project development

Abstract

When users participate in information system (IS) project development, the lack of linkage between developers and users may hinder the achievement of effective information processing. The purpose of this study is to explore the effect of various linkages on information processing capacity. This paper studied information flows of seven projects in an IT company in Singapore. Analysis archival data revealed that different patterns of communication nets were employed during development. The use of different communication channels is observed at different stages. However, the results should be considered tentative as only archives were studied.