Please use this identifier to cite or link to this item: https://doi.org/10.1109/ICSSSM.2010.5530256
Title: Bibliometric analysis of service science research: An assessment of institutional and individual research productivity
Authors: Chuan, T.K. 
Goudarzlou, A. 
Keywords: Bibliometric analysis
Publications
Service industries
Service research
Service science
Issue Date: 2010
Source: Chuan, T.K.,Goudarzlou, A. (2010). Bibliometric analysis of service science research: An assessment of institutional and individual research productivity. 2010 7th International Conference on Service Systems and Service Management, Proceedings of ICSSSM' 10 : 125-130. ScholarBank@NUS Repository. https://doi.org/10.1109/ICSSSM.2010.5530256
Abstract: The purpose of this research is to investigate the global contribution of researchers towards the literature on service science between 1995 and 2008. In achieving this aim, a review of papers published in five top service research journals was carried out. Papers from the following five service research journals were reviewed: International Journal of Service Industry Management, Journal of Services Marketing, Journal of Service Research, Managing Service Quality, and Service Industries Journal. The review considered all papers published in the journals over a 14 year period from 1995 to 2008. This study assessed the regional, institutional and individual research productivity in major service journals. The findings show evidence of worldwide contribution to service research, although there is dominance from academicians and institutions in North America and Europe. Other regions of the world, particularly Asia, are increasing in contribution. ©2010 IEEE.
Source Title: 2010 7th International Conference on Service Systems and Service Management, Proceedings of ICSSSM' 10
URI: http://scholarbank.nus.edu.sg/handle/10635/72297
ISBN: 9781424464876
DOI: 10.1109/ICSSSM.2010.5530256
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