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|Title:||Opinion comparison between internet forums and customer reviews|
|Authors:||Sun, J. |
|Source:||Sun, J.,Loh, H.T.,Yeo, A.S.,Liu, Y. (2011-02). Opinion comparison between internet forums and customer reviews. International Journal of Computer Applications in Technology 40 (1-2 SPEC.ISSUE) : 107-113. ScholarBank@NUS Repository. https://doi.org/10.1504/IJCAT.2011.038557|
|Abstract:||The advent of the internet marks a new source of customer feedbacks for product designers to gain valuable insights into their outputs. The paper investigates the distinctive characteristics of customer opinions found on internet forums. A comparison of the similarities and differences between customer reviews and forum feedbacks is given. Finally, data mining techniques based on concept-based representations are used to analyse feedback from forums. Copyright © 2011 Inderscience Enterprises Ltd.|
|Source Title:||International Journal of Computer Applications in Technology|
|Appears in Collections:||Staff Publications|
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