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https://doi.org/10.1504/IJCAT.2011.038557
| Title: | Opinion comparison between internet forums and customer reviews | Authors: | Sun, J. Loh, H.T. Yeo, A.S. Liu, Y. |
Keywords: | Customer reviews Internet forum Opinion comparison Text mining |
Issue Date: | Feb-2011 | Citation: | Sun, J.,Loh, H.T.,Yeo, A.S.,Liu, Y. (2011-02). Opinion comparison between internet forums and customer reviews. International Journal of Computer Applications in Technology 40 (1-2 SPEC.ISSUE) : 107-113. ScholarBank@NUS Repository. https://doi.org/10.1504/IJCAT.2011.038557 | Abstract: | The advent of the internet marks a new source of customer feedbacks for product designers to gain valuable insights into their outputs. The paper investigates the distinctive characteristics of customer opinions found on internet forums. A comparison of the similarities and differences between customer reviews and forum feedbacks is given. Finally, data mining techniques based on concept-based representations are used to analyse feedback from forums. Copyright © 2011 Inderscience Enterprises Ltd. | Source Title: | International Journal of Computer Applications in Technology | URI: | http://scholarbank.nus.edu.sg/handle/10635/68361 | ISSN: | 09528091 | DOI: | 10.1504/IJCAT.2011.038557 |
| Appears in Collections: | Staff Publications |
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