Please use this identifier to cite or link to this item: http://scholarbank.nus.edu.sg/handle/10635/44992
Title: End user dialogue context management of office automation systems
Authors: Ang, J. 
Vanneste, C.
Lu, G.
Issue Date: 1998
Source: Ang, J.,Vanneste, C.,Lu, G. (1998). End user dialogue context management of office automation systems. Behaviour and Information Technology 17 (3) : 145-151. ScholarBank@NUS Repository.
Abstract: Office work is situated social action, a notion that includes both the social actions of computer systems in their interactions with office workers and other computer systems. This notion can be operationalized by dialogue context, which can then be used as a design parameter in office information systems. Observational data were collected by video recording a secretary's activities over an 8 hour duration. The data were analysed and discussed with the secretary to identify her action units. These action units were then related using an action graph. An interpretation of the action graph and observational data suggest certain features that a dialogue context management mechanism should have. They are: (1) a good match between applications and activities, (2) automated tools to support routine activities, and (3) informative and manageable metaphor to model the real world.
Source Title: Behaviour and Information Technology
URI: http://scholarbank.nus.edu.sg/handle/10635/44992
ISSN: 0144929X
Appears in Collections:Staff Publications

Show full item record
Files in This Item:
There are no files associated with this item.

Page view(s)

55
checked on Jan 19, 2018

Google ScholarTM

Check


Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.