Performance criteria of a sound office analysis methodology

Abstract

Eleven sample office methodologies representing a good, broad cross-section of the existing office methodologies in terms of domain of analysis, office description formalisms, etc. are reviewed and critiqued. Drawing on the critique, a set of four core performance criteria for evaluating office methodologies is derived. The four criteria are: (1) domain of analysis to cover the whole spectrum of office work: (2) understandability and communicability of office descriptions; (3) the concept of levelling; and (4) sound, theoretical basis for generating solutions/recommendations. While several methodologies scored well in the critique, none appeared to satisfy completely all the four criteria which we used to define a 'good' methodology. © 1993 Butterworth-Heinemann Ltd.