Please use this identifier to cite or link to this item: http://scholarbank.nus.edu.sg/handle/10635/44107
Title: Citizen trust development for e-government adoption and usage: Insights from young adults in Singapore
Authors: Srivastava, S.C.
Teo, T.S.H. 
Keywords: Citizen
e-government
Singapore
Trust
Young adults
Issue Date: 2009
Source: Srivastava, S.C.,Teo, T.S.H. (2009). Citizen trust development for e-government adoption and usage: Insights from young adults in Singapore. Communications of the Association for Information Systems 25 (1) : 359-378. ScholarBank@NUS Repository.
Abstract: Trust, which has been found to be a significant facilitator for the adoption and usage of new business paradigms like e-commerce, is relatively unexplored in the context of e-government. Using trust literature as the theoretical lens, we propose an e-government trust grid for the adoption and usage of e-government, comprising two dimensions: 'trust in government' and 'trust in Inter-net technology.' Based on their levels of trust in the two identified dimensions, nations can fall into one of four quadrants: Adversarial, Competitive, Cooperative, and Collaborative. Using focus groups and interviews with young adults in Singapore, we find that in recent years, Singapore is evolving from the cooperative (low trust in Internet technology and high trust in government) to the collaborative (high trust in Internet technology and high trust in government) quadrant. The study delineates a set of lessons learned from the Singapore experience for engendering citizen trust in e-government. These lessons for governments are: solicit feedback from citizens, demonstrate top leadership commitment and support, build institutional trust, cultivate IT literacy, and enact comprehensive and effective legal systems. © 2009 by the authors.
Source Title: Communications of the Association for Information Systems
URI: http://scholarbank.nus.edu.sg/handle/10635/44107
ISSN: 15293181
Appears in Collections:Staff Publications

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