Please use this identifier to cite or link to this item:
|Title:||Operations Management activities and operational performance in service firms|
|Source:||Prajogo, D.I.,Goh, M. (2007). Operations Management activities and operational performance in service firms. International Journal of Services, Technology and Management 8 (6) : 478-490. ScholarBank@NUS Repository. https://doi.org/10.1504/IJSTM.2007.013943|
|Abstract:||Recent years have witnessed a surge of interest in the application of operations management practices in a service context. This recognition, has, in turn, placed an emphasis on the question of where and how operations management related activities have influenced the operational performance of service firms. Our paper attempts to address this question. Drawing from the responses of a sample of 190 Australian service firms, our results suggest that the performance of a service firm is influenced significantly by operations scheduling, service process, and work measurement. Also, we found that service process has the strongest bearing on a firm's performance. Copyright © 2007 Inderscience Enterprises Ltd.|
|Source Title:||International Journal of Services, Technology and Management|
|Appears in Collections:||Staff Publications|
Show full item record
Files in This Item:
There are no files associated with this item.
checked on Dec 12, 2017
checked on Dec 7, 2017
Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.