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Title: Operations Management activities and operational performance in service firms
Authors: Prajogo, D.I.
Goh, M. 
Keywords: OM
Operations management
Path analysis
Service operations
Issue Date: 2007
Source: Prajogo, D.I.,Goh, M. (2007). Operations Management activities and operational performance in service firms. International Journal of Services, Technology and Management 8 (6) : 478-490. ScholarBank@NUS Repository.
Abstract: Recent years have witnessed a surge of interest in the application of operations management practices in a service context. This recognition, has, in turn, placed an emphasis on the question of where and how operations management related activities have influenced the operational performance of service firms. Our paper attempts to address this question. Drawing from the responses of a sample of 190 Australian service firms, our results suggest that the performance of a service firm is influenced significantly by operations scheduling, service process, and work measurement. Also, we found that service process has the strongest bearing on a firm's performance. Copyright © 2007 Inderscience Enterprises Ltd.
Source Title: International Journal of Services, Technology and Management
ISSN: 14606720
DOI: 10.1504/IJSTM.2007.013943
Appears in Collections:Staff Publications

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