Please use this identifier to cite or link to this item: https://doi.org/10.1016/j.ijhcs.2011.08.002
Title: Workarounds in the use of IS in healthcare: A case study of an electronic medication administration system
Authors: Yang, Z.
Ng, B.-Y. 
Kankanhalli, A. 
Luen Yip, J.W.
Keywords: Augmenting
Benefits
Electronic Medication Administration
Fitting
Healthcare IS
Issues
Workarounds
Issue Date: 2012
Source: Yang, Z.,Ng, B.-Y.,Kankanhalli, A.,Luen Yip, J.W. (2012). Workarounds in the use of IS in healthcare: A case study of an electronic medication administration system. International Journal of Human Computer Studies 70 (1) : 43-65. ScholarBank@NUS Repository. https://doi.org/10.1016/j.ijhcs.2011.08.002
Abstract: Healthcare information systems such as an Electronic Medication Administration System (EMAS) have the potential to enhance productivity, lower costs, and reduce medication errors. However, various issues have arisen from the use of these systems. A key issue relates to workarounds as a result of a misfit between the new information system (IS) implementation and existing work processes. However, there is a lack of understanding and studies on healthcare IS workarounds and their outcomes. This paper applies the theoretical perspectives of accommodation to misfit and IS evolution to understand the phenomenon through an in-depth case study of an EMAS implemented in a large public hospital. Based on the findings, it develops a process framework to explain how the benefits, issues, and workarounds inter-relate and determine the impacts of the system. The findings have implications for research and practice on workarounds in the use of healthcare IS. © 2011 Elsevier Ltd. All rights reserved.
Source Title: International Journal of Human Computer Studies
URI: http://scholarbank.nus.edu.sg/handle/10635/42503
ISSN: 10715819
DOI: 10.1016/j.ijhcs.2011.08.002
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