Please use this identifier to cite or link to this item: https://doi.org/10.1109/TEM.2006.883710
Title: Senior citizens' acceptance of information systems: A study in the context of e-Government services
Authors: Phang, C.W. 
Sutanto, J. 
Kankanhalli, A. 
Li, Y. 
Tan, B.C.Y. 
Teo, H.-H. 
Keywords: E-government
Information systems acceptance
Perceived ease of use
Perceived usefulness
Senior citizens
Issue Date: 2006
Source: Phang, C.W., Sutanto, J., Kankanhalli, A., Li, Y., Tan, B.C.Y., Teo, H.-H. (2006). Senior citizens' acceptance of information systems: A study in the context of e-Government services. IEEE Transactions on Engineering Management 53 (4) : 555-569. ScholarBank@NUS Repository. https://doi.org/10.1109/TEM.2006.883710
Abstract: The turn of the century has seen a rapidly graying population concurrently with increasingly ubiquitous information technology (IT). The elderly population being less familiar with IT implies that issues pertaining to their acceptance of information systems (IS) deserve special attention. However, the IS and gerontology literatures seldom explore IS acceptance among the aged. Attempting to address this gap, a research model is developed by integrating relevant antecedents from previous literature and empirically tested in the context of an e-Government service tailored for senior citizens. Our findings reveal that consistent with previous technology acceptance studies, senior citizens' use intention is driven by their perceived usefulness and perceived ease of use of the service. Additionally, their Internet safety perception impacts the acceptance of this online financial service. Furthermore, resource savings and self-actualization determine senior citizens' usefulness perception, whereas computer anxiety and computing support are antecedents of perceived ease of use. Of these antecedents, self actualization and computer anxiety appear particularly relevant for the elderly as compared to younger working professionals in most previous literature for whom these antecedents have not been important. The study contributes by providing an integrative model of IS acceptance among the aged, which may facilitate theory development and practice. © 2006 IEEE.
Source Title: IEEE Transactions on Engineering Management
URI: http://scholarbank.nus.edu.sg/handle/10635/42500
ISSN: 00189391
DOI: 10.1109/TEM.2006.883710
Appears in Collections:Staff Publications

Show full item record
Files in This Item:
There are no files associated with this item.

SCOPUSTM   
Citations

139
checked on Dec 5, 2017

WEB OF SCIENCETM
Citations

75
checked on Dec 5, 2017

Page view(s)

66
checked on Dec 11, 2017

Google ScholarTM

Check

Altmetric


Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.