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|Title:||Who will you ask? An empirical study of interpersonal task information seeking|
|Authors:||Xu, Y. |
|Citation:||Xu, Y., Tan, C.Y., Yang, L. (2006). Who will you ask? An empirical study of interpersonal task information seeking. Journal of the American Society for Information Science and Technology 57 (12) : 1666-1677. ScholarBank@NUS Repository. https://doi.org/10.1002/asi.20339|
|Abstract:||Information seeking behavior is an important form of human behavior. Past literature in information science and organizational studies has employed the cost-benefit framework to analyze seekers' information-source choice decision. Conflicting findings have been discovered with regard to the importance of source quality and source accessibility in seekers' choices. With a focus on interpersonal task information seeking, this study proposes a seeker-source-information need framework to understand the source choice decision. In this framework, task importance, as an attribute of information need, is introduced to moderate seekers' cost-benefit calculation. Our empirical study finds that in the context of interpersonal task information seeking, first, the least effort principle might not be adequate in explaining personal source choices; rather, a quality-driven perspective is more adequate, and cost factors are of much less importance. Second, the seeker-source relationship is not significant to source choices. Third, the nature of information need, especially task importance, can modify seekers' source choice decisions.|
|Source Title:||Journal of the American Society for Information Science and Technology|
|Appears in Collections:||Staff Publications|
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