Please use this identifier to cite or link to this item: http://scholarbank.nus.edu.sg/handle/10635/42408
Title: The process of global knowledge integration: A case study of a multinational investment bank's Y2K program
Authors: Huang, J.C.
Newell, S.
Pan, S.-L. 
Issue Date: 2001
Source: Huang, J.C.,Newell, S.,Pan, S.-L. (2001). The process of global knowledge integration: A case study of a multinational investment bank's Y2K program. European Journal of Information Systems 10 (3) : 161-174. ScholarBank@NUS Repository.
Abstract: In this paper we examine the phenomenon of Y2K as an example of cross-functional knowledge integration. We start with the observation that although an enormous amount of investment was made for year 2000 (Y2K) readiness, a smooth millennium rollover has ended with widespread debates about the worthiness of the investment. These debates not only reflect a common perception that the Y2K investment has been a waste of money, but also indicate that organisations often fail to learn from what they have done in the past in order to prepare for future actions. A case study of a multinational investment bank's Y2K program was conducted to analyse its main features and conceptualise the underlying cross-functional knowledge integration process. Based on our findings, we identified the following as the main processes involved in knowledge integration: (1) the penetration of different boundaries to obtain required knowledge and support; (2) the expansion of different paradigms to achieve shared understanding; (3) the reconfiguration of organisational memory to create new organisational routines and knowledge. © 2001 Operational Research Society Ltd. All rights reserved.
Source Title: European Journal of Information Systems
URI: http://scholarbank.nus.edu.sg/handle/10635/42408
ISSN: 0960085X
Appears in Collections:Staff Publications

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