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|Title:||The process of global knowledge integration: A case study of a multinational investment bank's Y2K program|
|Citation:||Huang, J.C.,Newell, S.,Pan, S.-L. (2001). The process of global knowledge integration: A case study of a multinational investment bank's Y2K program. European Journal of Information Systems 10 (3) : 161-174. ScholarBank@NUS Repository.|
|Abstract:||In this paper we examine the phenomenon of Y2K as an example of cross-functional knowledge integration. We start with the observation that although an enormous amount of investment was made for year 2000 (Y2K) readiness, a smooth millennium rollover has ended with widespread debates about the worthiness of the investment. These debates not only reflect a common perception that the Y2K investment has been a waste of money, but also indicate that organisations often fail to learn from what they have done in the past in order to prepare for future actions. A case study of a multinational investment bank's Y2K program was conducted to analyse its main features and conceptualise the underlying cross-functional knowledge integration process. Based on our findings, we identified the following as the main processes involved in knowledge integration: (1) the penetration of different boundaries to obtain required knowledge and support; (2) the expansion of different paradigms to achieve shared understanding; (3) the reconfiguration of organisational memory to create new organisational routines and knowledge. © 2001 Operational Research Society Ltd. All rights reserved.|
|Source Title:||European Journal of Information Systems|
|Appears in Collections:||Staff Publications|
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