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|Title:||Towards understanding the roles of social capital in knowledge integration: A case study of a collaborative information systems project|
|Authors:||Bhandar, M. |
|Citation:||Bhandar, M., Pan, S.-L., Tan, B.C.Y. (2007). Towards understanding the roles of social capital in knowledge integration: A case study of a collaborative information systems project. Journal of the American Society for Information Science and Technology 58 (2) : 263-274. ScholarBank@NUS Repository. https://doi.org/10.1002/asi.20493|
|Abstract:||Information systems (IS) projects involving multiple organizations are very common today. Knowledge integration in such projects is a complex task of integrating diverse knowledge bases across organizations that may possess distinct strategic goals and even conflicting interests. Prior research has indicated that social capital, a resource based on social relationships, positively Influences knowledge integration and interorganizational relationships, but the exact nature of the interaction has been unclear. Based on an in-depth case study, this article examines a four-organization (three clients and one IT service provider) collaborative IS project wherein the clients were business partners for 7 years when they embarked on the project. The study explicitly identifies the roles through which social capital can be leveraged for knowledge integration in a collaborative IS project. Findings suggest that social capital can be leveraged as a motivator, an integrator, and a facilitator during the various stages of a collaborative IS project.|
|Source Title:||Journal of the American Society for Information Science and Technology|
|Appears in Collections:||Staff Publications|
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