UNDERSTANDING SOCIAL INTEGRATION PROCESSES IN THE USE OF ENTERPRISE SYSTEMS (ES): A SOCIAL CAPITAL PERSPECTIVE

Abstract

This study expend on the insufficient research at post-ES implementation, in particular, the use of ES in supporting organizational daily operations from a social capital perspective. A case study was conducted and 40 interviews were collected from a company with 10 years of experience in ES usage. Results showed that the six SI processes formed from the three SI dimensions were found to analyze the activities taking place among employees from a systematic perspective and explaining the interrelationship of dynamic social capital in an organization. The theoretical contribution of this paper is the development of a coherent conceptual SI framework to connect the interrelationships among the three social capital dimensions proposed by Nahapiet and Ghoshal (1998). By understanding the concept of SI, practitioners should be able to provide appropriate effort, attention and action which could evolve in the process to optimize productivity and efficiency of ES use.