Please use this identifier to cite or link to this item: http://scholarbank.nus.edu.sg/handle/10635/13961
Title: A STAKEHOLDER PERSPECTIVE OF ENTERPRISE SYSTEMS IMPLEMENTATION: A CASE STUDY OF A UNIVERSITY'S ENTERPRISE RESOURCE PLANNING PROJECT
Authors: SATHISH S/O SRITHARAN
Keywords: Enterprise systems, Enterprise resource planning, Stakeholder theory, Case study
Issue Date: 1-Jun-2004
Source: SATHISH S/O SRITHARAN (2004-06-01). A STAKEHOLDER PERSPECTIVE OF ENTERPRISE SYSTEMS IMPLEMENTATION: A CASE STUDY OF A UNIVERSITY'S ENTERPRISE RESOURCE PLANNING PROJECT. ScholarBank@NUS Repository.
Abstract: Despite the high failure rate of Enterprise Systems (ES) projects (Sarker & Lee, 2003), ES surprisingly remain an under-researched area in IS (Rosemann & Watson, 2002). In particular, the study of the stakeholders of ES projects has been under-explored in IS practice (Papazafeiropoulou et al., 2002), despite the involvement of numerous stakeholders from within and without the organization during ES projects. This study proposes Stakeholder Theory as a lens for analyzing the stakeholders of ES projects. This study begins with a literature review of ES and Stakeholder Theory, followed by a case study of the first two phases of a universitya??s ERP implementation. From there, this study presents several findings with respect to stakeholder identification, stakeholder prioritization, and stakeholder management, followed by several future areas of research. Consequently, this study hopes to contribute towards bridging this gap in the understanding of the stakeholders of ES projects.
URI: http://scholarbank.nus.edu.sg/handle/10635/13961
Appears in Collections:Master's Theses (Open)

Show full item record
Files in This Item:
File Description SizeFormatAccess SettingsVersion 
MScThesis_PDFVersion.pdf856.48 kBAdobe PDF

OPEN

NoneView/Download

Page view(s)

421
checked on Dec 11, 2017

Download(s)

1,595
checked on Dec 11, 2017

Google ScholarTM

Check


Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.