Please use this identifier to cite or link to this item: http://scholarbank.nus.edu.sg/handle/10635/136459
Title: Using Dashboard and Automated Scripts to Improve End-to-End Processes, From Ordering to Cataloguing
Authors: Ng, Chee Yong 
Cheng, Eng Aun 
Keywords: Dashboard, Automation, Acquisitions, Ordering, Cataloguing
Issue Date: 14-Feb-2018
Publisher: The Conference Board
Citation: Ng, Chee Yong, Cheng, Eng Aun (2018-02-14). Using Dashboard and Automated Scripts to Improve End-to-End Processes, From Ordering to Cataloguing. 12th International Conference on Performance Measurement in Libraries. ScholarBank@NUS Repository.
Abstract: NUS Libraries comprises eight libraries. The acquisitions and cataloguing functions are centralized in the Technical Services Unit. Over the years, the teams attempted to measure the performance of the operations. However, the procedures to generate the performance reports were tedious and lack timeliness. Nonetheless, these reports showed that it was necessary to improve ordering and cataloguing processes. The Ordering and Cataloguing Teams utilized database query and visualization tools to measure the performance and improve the processes. The teams construct dynamic queries and export ordering and cataloguing data from the ILS on hourly basis and use visualization to identify issues, make improvements and monitor the results. The improvements resulted in 89.4% of orders received and catalogued within 50 days. 99.1% of received titles were catalogued within 1 working day, well beyond the KPI of 90% within 2 working days. Productivity and output quality improved; 74 man-hours was saved every month and error rates was reduced. The processes were well controlled and the results are sustainable.
Source Title: 12th International Conference on Performance Measurement in Libraries
URI: http://scholarbank.nus.edu.sg/handle/10635/136459
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