A PROPOSED METHODOLOGY BASED ON KANO'S FRAMEWORK APPLIED TO JOB SATISFACTION IN MATURE SINGAPOREANS

Abstract

Job redesign is often imposed by management as a blanket intervention across the company as current job satisfaction tools do not take into account employee variability and individual differences. Furthermore expectation and needs change over time, hence a robust methodology is required that allows for periodic reassessment. This study introduces a methodology based on the framework of Kano model (Kano, 1984) applied to job satisfaction. The model aims to discover job attributes and its non-linear characteristics. A Kano questionnaire is constructed and analysed using the Kano matrix. Importance Grid Analysis was reinterpreted in this study to complement Kano qualities identified through the matrix. The steady increase in a mature workforce calls for an intervention, hence the methodology was then applied in a case study consisting 200 mature employees in Singapor. Through this case study, we were able to identify the affect of job attributes and set improvement priorities for mature employees.