Please use this identifier to cite or link to this item:
|Title:||Talk, think, read (if absolutely necessary): The impact of social, personal, and documentary knowledge on task performance|
|Authors:||Trinh, K.-C.W. |
Social and documentary archives
|Citation:||Trinh, K.-C.W., Mitchell, W. (2009-03). Talk, think, read (if absolutely necessary): The impact of social, personal, and documentary knowledge on task performance. European Management Review 6 (1) : 29-44. ScholarBank@NUS Repository. https://doi.org/10.1057/emr.2008.32|
|Abstract:||The organizational memory literature has compared social sources to documentary archives as potential sources of knowledge that decision makers can use when they seek information needed to carry out business activities, but has not considered how an individual's personal stock of relevant knowledge will shape the benefits of such organizational sources of knowledge. This study considers how social interaction, access to documents, and personal knowledge directly and jointly contribute to individual task performance. A multi-stage laboratory experiment finds that task performance increases most when decision makers can talk with colleagues and then from drawing on their own personal knowledge, while books offer benefits only if people lack colleagues and/or personal knowledge. In turn, social interaction and personal knowledge become more important as tasks became more complex. When available in combination, meanwhile, multiple knowledge sources generate only diminishing marginal returns. © 2009 EURAM Palgrave Macmillan. All rights reserved.|
|Source Title:||European Management Review|
|Appears in Collections:||Staff Publications|
Show full item record
Files in This Item:
There are no files associated with this item.
checked on Jun 17, 2018
WEB OF SCIENCETM
checked on May 16, 2018
checked on Mar 11, 2018
Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.