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Title: Opinion comparison between internet forums and customer reviews
Authors: Sun, J. 
Loh, H.T. 
Yeo, A.S.
Liu, Y.
Keywords: Customer reviews
Internet forum
Opinion comparison
Text mining
Issue Date: Feb-2011
Citation: Sun, J.,Loh, H.T.,Yeo, A.S.,Liu, Y. (2011-02). Opinion comparison between internet forums and customer reviews. International Journal of Computer Applications in Technology 40 (1-2 SPEC.ISSUE) : 107-113. ScholarBank@NUS Repository.
Abstract: The advent of the internet marks a new source of customer feedbacks for product designers to gain valuable insights into their outputs. The paper investigates the distinctive characteristics of customer opinions found on internet forums. A comparison of the similarities and differences between customer reviews and forum feedbacks is given. Finally, data mining techniques based on concept-based representations are used to analyse feedback from forums. Copyright © 2011 Inderscience Enterprises Ltd.
Source Title: International Journal of Computer Applications in Technology
ISSN: 09528091
DOI: 10.1504/IJCAT.2011.038557
Appears in Collections:Staff Publications

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