Please use this identifier to cite or link to this item: https://scholarbank.nus.edu.sg/handle/10635/78415
Title: Use of healthcare IS by multiple user groups: An empirical study of a medication management system
Authors: Ng, B.-Y. 
Kankanhalli, A. 
Yip, J.W.L.
Keywords: Faithfulness of appropriation
Healthcare information systems
IS use
IT impact
Multiple user groups
User satisfaction
Issue Date: 2011
Citation: Ng, B.-Y.,Kankanhalli, A.,Yip, J.W.L. (2011). Use of healthcare IS by multiple user groups: An empirical study of a medication management system. International Conference on Information Systems 2011, ICIS 2011 1 : 234-244. ScholarBank@NUS Repository.
Abstract: Integrated healthcare information systems, such as a closed loop medication management system (CLMMS), have been developed to support the inter-linked work of multiple user groups including doctors, pharmacists, and nurses. With the challenges faced in assessing the use and impact of such systems, there is limited research on this topic that takes into account the behaviors of multiple user groups. In particular, there is a lack of understanding of how system use by one user group affects the perceptions and outcomes of other groups regarding the system. This study develops a model to understand how the perceived appropriate use by one user group can affect the system satisfaction and impact of individuals of another group, based on the faithfulness of appropriation (FOA) concept from the Adaptive Structuration Theory. A pilot survey was conducted with 199 nurses, 76 doctors, and 36 pharmacists using a CLMMS in a public hospital. Use of the IS was found to affect both user satisfaction and individual impact in most cases, and user satisfaction in turn influenced individual impact. Doctors' FOA affected nurses' and pharmacists' user satisfaction and individual impact while pharmacists' FOA influenced doctors' user satisfaction but not individual impact. The expected contributions and remaining research plan are described.
Source Title: International Conference on Information Systems 2011, ICIS 2011
URI: http://scholarbank.nus.edu.sg/handle/10635/78415
ISBN: 9781618394729
Appears in Collections:Staff Publications

Show full item record
Files in This Item:
There are no files associated with this item.

Page view(s)

92
checked on Feb 17, 2020

Google ScholarTM

Check

Altmetric


Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.