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https://doi.org/10.1109/IEEM.2011.6118102
| Title: | Adoption of new service development tools in the financial service industry | Authors: | Jin, D. Chai, K.-H. Tan, K.-C. |
Keywords: | adoption financial service new service development service innovation |
Issue Date: | 2011 | Citation: | Jin, D.,Chai, K.-H.,Tan, K.-C. (2011). Adoption of new service development tools in the financial service industry. IEEE International Conference on Industrial Engineering and Engineering Management : 1185-1189. ScholarBank@NUS Repository. https://doi.org/10.1109/IEEM.2011.6118102 | Abstract: | This paper looks into antecedents of new service development tool adoption by using Theory of Planned Behavior. Empirical study was conducted among Singapore financial service firms. The results show that usefulness, ease of use, compatibility and resource commitment significantly affect tool adoption behavior. © 2011 IEEE. | Source Title: | IEEE International Conference on Industrial Engineering and Engineering Management | URI: | http://scholarbank.nus.edu.sg/handle/10635/72276 | ISBN: | 9781457707391 | ISSN: | 21573611 | DOI: | 10.1109/IEEM.2011.6118102 |
| Appears in Collections: | Staff Publications |
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