Please use this identifier to cite or link to this item: https://doi.org/10.1080/14783363.2012.669553
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dc.titleQuantitative analysis of quality management literature published in total quality management and business excellence (1996-2010)
dc.contributor.authorLo, Q.-Q.
dc.contributor.authorChai, K.-H.
dc.date.accessioned2014-06-18T04:54:06Z
dc.date.available2014-06-18T04:54:06Z
dc.date.issued2012-06
dc.identifier.citationLo, Q.-Q., Chai, K.-H. (2012-06). Quantitative analysis of quality management literature published in total quality management and business excellence (1996-2010). Total Quality Management and Business Excellence 23 (5-6) : 629-651. ScholarBank@NUS Repository. https://doi.org/10.1080/14783363.2012.669553
dc.identifier.issn14783363
dc.identifier.urihttp://scholarbank.nus.edu.sg/handle/10635/67725
dc.description.abstractThe purpose of this paper is to investigate core themes in the quality management research area through a quantitative analysis of research papers published in the journal Total Quality Management and Business Excellence. The study analyses the bibliographies in the published papers in addition to conventional literature reviews. The methodologies applied include bibliometrics and social network techniques. The analysis shows relationships between different publications and the developments over three periods. Core research themes are found to be service quality measurement, customer satisfaction, total quality management (TQM) implementation and effects. Emerging themes are also identified and include establishing customer relations and perceived quality of service, quality cost, comparison studies and empirical studies of TQM effects. The development of the research themes over the three pre-defined periods is also discussed. © 2012 Copyright Taylor and Francis Group, LLC.
dc.description.urihttp://libproxy1.nus.edu.sg/login?url=http://dx.doi.org/10.1080/14783363.2012.669553
dc.sourceScopus
dc.subjectbibliometrics
dc.subjectquality management
dc.typeArticle
dc.contributor.departmentDIVISION OF ENGINEERING AND TECH MGT
dc.description.doi10.1080/14783363.2012.669553
dc.description.sourcetitleTotal Quality Management and Business Excellence
dc.description.volume23
dc.description.issue5-6
dc.description.page629-651
dc.description.codenTQMAE
dc.identifier.isiut000305976100009
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