A Patient - Oriented Approach to Facilities Management in Singapore's Hospitals

Please use this identifier to cite or link to this item: https://scholarbank.nus.edu.sg/handle/10635/49591

DC Field	Value
dc.title	A Patient - Oriented Approach to Facilities Management in Singapore's Hospitals
dc.contributor.author	ZHU RUI
dc.date.accessioned	2014-03-31T18:00:53Z
dc.date.available	2014-03-31T18:00:53Z
dc.date.issued	2013-09-03
dc.identifier.citation	ZHU RUI (2013-09-03). A Patient - Oriented Approach to Facilities Management in Singapore's Hospitals. ScholarBank@NUS Repository.
dc.identifier.uri	http://scholarbank.nus.edu.sg/handle/10635/49591
dc.description.abstract	By the integration of SERVQUAL instrument, the Kano model and QFD, this research aims to evaluate the current service quality of facilities management services in Singapore?s hospitals and identify the areas which need improvement, as well as categorising the service attributes and providing suggestions and the most important factors for continuous improvement in hospital FM department.
dc.language.iso	en
dc.subject	Facilities management, Service quality, Kano, QFD, Hospitals, Singapore
dc.type	Thesis
dc.contributor.department	BUILDING
dc.contributor.supervisor	LOW SUI PHENG
dc.contributor.supervisor	TAN ENG KHIAM
dc.description.degree	Master's
dc.description.degreeconferred	MASTER OF SCIENCE (BUILDING)
dc.identifier.isiut	NOT_IN_WOS
Appears in Collections:	Master's Theses (Open)

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