Please use this identifier to cite or link to this item: https://scholarbank.nus.edu.sg/handle/10635/45292
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dc.titleThe trusted general manager and business unit performance: Empirical evidence of a competitive advantage
dc.contributor.authorDavis, J.H.
dc.contributor.authorSchoorman, F.D.
dc.contributor.authorMayer, R.C.
dc.contributor.authorTan, H.H.
dc.date.accessioned2013-10-11T09:20:39Z
dc.date.available2013-10-11T09:20:39Z
dc.date.issued2000
dc.identifier.citationDavis, J.H.,Schoorman, F.D.,Mayer, R.C.,Tan, H.H. (2000). The trusted general manager and business unit performance: Empirical evidence of a competitive advantage. Strategic Management Journal 21 (5) : 563-576. ScholarBank@NUS Repository.
dc.identifier.issn01432095
dc.identifier.urihttp://scholarbank.nus.edu.sg/handle/10635/45292
dc.description.abstractEmployee trust for the general manager is proposed as an internal organizational characteristic that provides a competitive advantage for the firm. This paper empirically examines the relationship between trust for a business unit's general manager and organizational performance. Trust was found to be significantly related to sales, profits and employee turnover in the restaurant industry. Managers who were either more or less trusted differed significantly in perceptions of their ability, benevolence and integrity. Copyright © 2000 John Wiley & Sons, Ltd.
dc.sourceScopus
dc.subjectLeadership
dc.subjectPerformance
dc.subjectProfit
dc.subjectRestaurant industry
dc.subjectSales
dc.subjectTrust
dc.subjectTurnover
dc.typeArticle
dc.contributor.departmentORGANIZATIONAL BEHAVIOUR
dc.description.sourcetitleStrategic Management Journal
dc.description.volume21
dc.description.issue5
dc.description.page563-576
dc.description.codenSMAJD
dc.identifier.isiutNOT_IN_WOS
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