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Title: Cyberloafing, neutralization and organizational citizenship behavior
Authors: Rajah, R.
Lim, V.K.G. 
Keywords: Cyberloafing
Organizational citizenship behavior
Issue Date: 2011
Citation: Rajah, R.,Lim, V.K.G. (2011). Cyberloafing, neutralization and organizational citizenship behavior. PACIS 2011 - 15th Pacific Asia Conference on Information Systems: Quality Research in Pacific. ScholarBank@NUS Repository.
Abstract: Having and providing Internet access at the workplace not only puts an organization at an advantage; the Internet has become so ingrained in organizational functions that it becomes a necessity. However, recent research has shown that companies suffer significant losses in terms of cost, time and productivity, due to employees using the firm's Internet access for personal matters i.e. cyberloafing. Using perspectives on compensatory behaviors, we proposed that individuals engage in either neutralization or organizational citizenship behavior (OCB) as compensation for cyberloafing at work. Our findings, however, suggest that individuals who cyberloaf tend to engage in both cognitive (neutralization) and behavioral (OCB) compensatory techniques to justify their cyberloafing behavior.
Source Title: PACIS 2011 - 15th Pacific Asia Conference on Information Systems: Quality Research in Pacific
Appears in Collections:Staff Publications

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