Please use this identifier to cite or link to this item: https://doi.org/10.1057/palgrave.jibs.8400392
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dc.titleUnderstanding consumer animosity in an international crisis: Nature, antecedents, and consequences
dc.contributor.authorLeong, S.M.
dc.contributor.authorCote, J.A.
dc.contributor.authorAng, S.H.
dc.contributor.authorTan, S.J.
dc.contributor.authorJung, K.
dc.contributor.authorKau, A.K.
dc.contributor.authorPornpitakpan, C.
dc.date.accessioned2013-10-09T03:01:01Z
dc.date.available2013-10-09T03:01:01Z
dc.date.issued2008
dc.identifier.citationLeong, S.M., Cote, J.A., Ang, S.H., Tan, S.J., Jung, K., Kau, A.K., Pornpitakpan, C. (2008). Understanding consumer animosity in an international crisis: Nature, antecedents, and consequences. Journal of International Business Studies 39 (6) : 996-1009. ScholarBank@NUS Repository. https://doi.org/10.1057/palgrave.jibs.8400392
dc.identifier.issn00472506
dc.identifier.urihttp://scholarbank.nus.edu.sg/handle/10635/43930
dc.description.abstractThe nature, antecedents, and consequences of consumer animosity during the 1997 Asian economic crisis are investigated, based on a large-scale survey of 2000 adult consumers representative of five affected nations (Indonesia, Malaysia, Singapore, South Korea, and Thailand). An animosity model was developed and tested with the US and Japan as target countries. As predicted, stable and situational animosity reduced willingness to buy products from a perceived hostile national entity. Affective evaluations and cognitive judgments were negatively influenced by situational animosity but not by stable animosity. As expected, situational animosity was increased by external attribution, perceived external control, and stable animosity. Implications of these findings are discussed, and directions for future research suggested. © 2008 Academy of International Business.
dc.description.urihttp://libproxy1.nus.edu.sg/login?url=http://dx.doi.org/10.1057/palgrave.jibs.8400392
dc.sourceScopus
dc.subjectAnimosity
dc.subjectAsia
dc.subjectCrisis
dc.subjectInternational marketing
dc.typeArticle
dc.contributor.departmentNUS ENTREPRENEURSHIP CENTRE
dc.contributor.departmentMARKETING
dc.description.doi10.1057/palgrave.jibs.8400392
dc.description.sourcetitleJournal of International Business Studies
dc.description.volume39
dc.description.issue6
dc.description.page996-1009
dc.identifier.isiut000258457700005
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