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Title: Online consumer decision support
Authors: Jiang, Z. 
Wang, W.
Benbasat, I.
Issue Date: 2005
Citation: Jiang, Z.,Wang, W.,Benbasat, I. (2005). Online consumer decision support. Communications of the ACM 48 (9) : 93-98. ScholarBank@NUS Repository.
Abstract: Multimedia-based interactive advising technology for online consumer decision support is discussed. The continuous visual stimuli and associated sound effects provide various product presentations and engage online customers in examining products. Multimedia-based Product Annotation (MPA) is a product presentation in which customers can retrieve embedded product information in a multimedia context. MPA provides explanations related to the features or functions associated with certain parts of a product while consumers look at an illustration of the product. It is already used in some Web sites, where MPA is used to present digital cameras.
Source Title: Communications of the ACM
ISSN: 00010782
Appears in Collections:Staff Publications

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