Please use this identifier to cite or link to this item: https://scholarbank.nus.edu.sg/handle/10635/42697
Title: Developing a customer-centric, inclusive E-Government: Lessons from the central provident fund board of Singapore
Authors: Tan, B.
Pan, S.L. 
Cha, V.
Keywords: Case study
Electronic government
Implementation strategies
Service innovation
Issue Date: 2010
Citation: Tan, B.,Pan, S.L.,Cha, V. (2010). Developing a customer-centric, inclusive E-Government: Lessons from the central provident fund board of Singapore. ICIS 2010 Proceedings - Thirty First International Conference on Information Systems. ScholarBank@NUS Repository.
Abstract: This case study documents the successful e-government implementation experience of the Central Provident Fund Board of Singapore. In tracing the process of e-government implementation in its entirety, this case study should prove to be especially useful to e-government practitioners and students in helping them understand: (1) The process of e-government implementation and the critical steps that lead to the development of resources and capabilities required for a successful e-government, (2) how e-government transforms the nature of public service delivery and the benefits of implementing e-government, as well as (3)the internal and external drivers, the process, as well as the implications of e-government enabled service transformation.
Source Title: ICIS 2010 Proceedings - Thirty First International Conference on Information Systems
URI: http://scholarbank.nus.edu.sg/handle/10635/42697
ISBN: 9780615418988
Appears in Collections:Staff Publications

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