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|Title:||Developing a customer-centric, inclusive E-Government: Lessons from the central provident fund board of Singapore||Authors:||Tan, B.
|Issue Date:||2010||Citation:||Tan, B.,Pan, S.L.,Cha, V. (2010). Developing a customer-centric, inclusive E-Government: Lessons from the central provident fund board of Singapore. ICIS 2010 Proceedings - Thirty First International Conference on Information Systems. ScholarBank@NUS Repository.||Abstract:||This case study documents the successful e-government implementation experience of the Central Provident Fund Board of Singapore. In tracing the process of e-government implementation in its entirety, this case study should prove to be especially useful to e-government practitioners and students in helping them understand: (1) The process of e-government implementation and the critical steps that lead to the development of resources and capabilities required for a successful e-government, (2) how e-government transforms the nature of public service delivery and the benefits of implementing e-government, as well as (3)the internal and external drivers, the process, as well as the implications of e-government enabled service transformation.||Source Title:||ICIS 2010 Proceedings - Thirty First International Conference on Information Systems||URI:||http://scholarbank.nus.edu.sg/handle/10635/42697||ISBN:||9780615418988|
|Appears in Collections:||Staff Publications|
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