Please use this identifier to cite or link to this item:
|Title:||Workarounds in the use of IS in healthcare: A case study of an electronic medication administration system||Authors:||Yang, Z.
Luen Yip, J.W.
Electronic Medication Administration
|Issue Date:||2012||Citation:||Yang, Z., Ng, B.-Y., Kankanhalli, A., Luen Yip, J.W. (2012). Workarounds in the use of IS in healthcare: A case study of an electronic medication administration system. International Journal of Human Computer Studies 70 (1) : 43-65. ScholarBank@NUS Repository. https://doi.org/10.1016/j.ijhcs.2011.08.002||Abstract:||Healthcare information systems such as an Electronic Medication Administration System (EMAS) have the potential to enhance productivity, lower costs, and reduce medication errors. However, various issues have arisen from the use of these systems. A key issue relates to workarounds as a result of a misfit between the new information system (IS) implementation and existing work processes. However, there is a lack of understanding and studies on healthcare IS workarounds and their outcomes. This paper applies the theoretical perspectives of accommodation to misfit and IS evolution to understand the phenomenon through an in-depth case study of an EMAS implemented in a large public hospital. Based on the findings, it develops a process framework to explain how the benefits, issues, and workarounds inter-relate and determine the impacts of the system. The findings have implications for research and practice on workarounds in the use of healthcare IS. © 2011 Elsevier Ltd. All rights reserved.||Source Title:||International Journal of Human Computer Studies||URI:||http://scholarbank.nus.edu.sg/handle/10635/42503||ISSN:||10715819||DOI:||10.1016/j.ijhcs.2011.08.002|
|Appears in Collections:||Staff Publications|
Show full item record
Files in This Item:
There are no files associated with this item.
checked on Feb 20, 2020
WEB OF SCIENCETM
checked on Feb 12, 2020
checked on Feb 19, 2020
Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.