TOWARD AN INTEGRATED VIEW OF INFORMATION SYSTEM USE IN HOSPITALS: A MULTI-STAGE EXPLORATION

Abstract

When a large-scale information system is implemented and integrated into organizational employees' daily routines, it is expected that the employees interact with the system in a designed way to bring favorable outcomes. However, this may not be the case. Many system users are found to exhibit diversified ways of system interaction, which can challenge the realization of touted system benefits. Given the increasing trend of healthcare information system adoption, this thesis aims to identify and systematically explore prominent types of system use by two major stakeholders in hospitals: physicians and nurses. A multi-stage approach is adopted. First, a generic research framework is developed based on extensive literature review. Second, the research framework is refined using the qualitative data collected from observations, hospital documents, and interviews in the studied hospital. Third, the proposed refined research model is then validated through a large-scale survey.