IMPACT OF QUANTITY SURVEYORS' ORGANISATIONAL CITIZENSHIP BEHAVIOUR ON THEIR JOB OUTCOMES DURING THE COVID-19 PANDEMIC

Abstract

The COVID-19 pandemic has resulted in the default adoption work from home (WFH) in Singapore by professionals such as quantity surveyors (QSs). Immense pressure on construction delivery and resource drop, compounded with WFH, has negatively affected QSs’ job outcomes. To support QSs, identifying pivotal Organisational Citizenship Behaviours (OCBs) can enhance their job outcomes.

This study aims to investigate the impact of QS’s OCB on their job outcomes during the pandemic. The specific objectives are to (a) identify the OCBs that QSs adopt before and during the pandemic and compare whether there is a significant change, (b) examine QSs’ job outcomes during the COVID-19 pandemic, and compare whether there is a significant change, (c) investigate the association between OCBs adoption and job outcomes of QSs during the pandemic and (d) recommend strategies that organisations can adopt to increase OCB within QSs in Singapore to enhance their job outcomes.

A questionnaire was developed from a comprehensive literature review to determine the relationship between 20 OCBs and 13 job outcomes. The data was collected through an online form and subsequently analysed using SPSS software.

19 OCB practices were revealed to be significantly adopted by QSs pre-pandemic, and 12 during, indicating substantial OCB despite the pandemic. It was revealed that QSs experienced five significant job outcomes during the pandemic and that two negative job outcomes were affected significantly by the pandemic. OCBs such as rescheduling for co-workers’s needs (X7), suggestions in improving work environment (X9), finishing something for co-workers who had to leave early (X10), helping to lift heavy items (X11) and volunteering to deal with difficult personnel (X17) has the highest number of positive association with QSs’ positive job outcomes during the pandemic.