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Title: Conversation Analysis of Online Conversations
Keywords: computer-mediated communication (CMC), online conversations, MSN, instant messaging (IM), conversation analysis, quasi-synchronous
Issue Date: 30-Jul-2010
Citation: LING AI PING (2010-07-30). Conversation Analysis of Online Conversations. ScholarBank@NUS Repository.
Abstract: Online interactions may seem impoverished, ?lacking? intra-linguistic features such as tones and paralinguistic features such as gaze, hand gestures and facial expressions when compared to face-to-face interactions. The rise of instant messaging (IM) attests to the fact that people are able to communicate online despite this ?lack?. Far from being limited or impoverished, this online medium is rich with possibilities as users continue to adapt and use the resources creatively. This thesis concerns itself with how interaction is achieved in online conversations. With the resources available, how are online conversations organized? What are some of the potential trouble sources and how are they resolved? Situated in the tradition of conversation analysis (CA), this research aims to discover and present patterns of interaction in online conversations pertaining to the structural aspects of conversations in IM. In particular, we will see how MSN users continue to build on and use organization strategies employed in face-to-face interactions and where regular use is disrupted due to the constraints within the CMC mode, adapt and find new ways to achieve the same end.
Appears in Collections:Master's Theses (Open)

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