Please use this identifier to cite or link to this item: https://scholarbank.nus.edu.sg/handle/10635/23064
DC FieldValue
dc.titleTrust and electronic government website success: An empirical study
dc.contributor.authorJIANG LI
dc.date.accessioned2011-06-10T18:01:19Z
dc.date.available2011-06-10T18:01:19Z
dc.date.issued2007-02-27
dc.identifier.citationJIANG LI (2007-02-27). Trust and electronic government website success: An empirical study. ScholarBank@NUS Repository.
dc.identifier.urihttp://scholarbank.nus.edu.sg/handle/10635/23064
dc.description.abstractElectronic government (e-Government) is radically transforming the way of public governance. However, despite the increasing interest in e-Government, information systems (IS) literature is mostly silent on what really contributes to the success of e-Government websites. To fill this gap, this study proposes a model to assess e-Government website success by integrating two streams of research: (1) the updated DeLone and McLean information systems success model; and (2) trust in the online environment. The model was tested via a survey of 214 Singapore e-Government website users. Further, two post-hoc analyses were done to (1) verify the mediating role of quality variables, and (2) split the sample into two user groups. The results indicate that while trust has positive impact on quality perceptions of an e-Government website, the impact of different types of trust and different quality variables varies across the nature of usage. Implications of the results are discussed.
dc.language.isoen
dc.subjecttrust, intention to continue, e-Government, quality, IS success model
dc.typeThesis
dc.contributor.departmentDECISION SCIENCES
dc.contributor.supervisorTEO SIAN HIN, THOMPSON
dc.description.degreeMaster's
dc.description.degreeconferredMASTER OF SCIENCE (MANAGEMENT)
dc.identifier.isiutNOT_IN_WOS
Appears in Collections:Master's Theses (Open)

Show simple item record
Files in This Item:
File Description SizeFormatAccess SettingsVersion 
Trust and Electronic Government Website Success.pdf581.97 kBAdobe PDF

OPEN

NoneView/Download

Page view(s)

242
checked on May 21, 2019

Download(s)

218
checked on May 21, 2019

Google ScholarTM

Check


Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.