Please use this identifier to cite or link to this item: https://scholarbank.nus.edu.sg/handle/10635/227016
Title: IMPLEMENTATION PROGRESS, DRIVERS AND BARRIERS OF SMART FM FROM THE PERSPECTIVE OF SERVICE BUYERS AND SERVICE PROVIDERS
Authors: LEE WEI EN
Keywords: Smart FM
Service Buyers
Service Providers
Issue Date: 2022
Citation: LEE WEI EN (2022). IMPLEMENTATION PROGRESS, DRIVERS AND BARRIERS OF SMART FM FROM THE PERSPECTIVE OF SERVICE BUYERS AND SERVICE PROVIDERS. ScholarBank@NUS Repository.
Abstract: After years of effort in incorporating technology in Facilities Management, Singapore’s FM industry finds itself at the centre of a digital transformation. Under the Real Estate Industry Transformation Map, Smart FM is the key strategy that promotes digitalisation in the industry This research aims to find out the implementation progress of Smart FM in Singapore while investigating the drivers and barriers of Smart FM implementation from the perspective of service buyers and service providers. Through exploratory factor analysis, fifty-six valid survey responses were analysed. The result will be empirically tested, and associated drivers and barriers will be grouped accordingly into new factors. The principal drivers and barriers influencing the implementation of Smart FM will also be derived. This research employs qualitative and quantitative data collection methods to generate optimal research findings for a more comprehensive analysis. The findings conclude that the implementation progress of Smart FM in Singapore is fast, but the level of maturity in Smart FM implementation is moderate. Significant themes in Smart FM implementation are sustainability, performance and service quality led drivers. Meanwhile, knowledge-based and technological barriers may impede progress. The progress made by the industry is encouraging and is impelled by the positive general perception of the FM professionals to implement Smart FM. For continual improvement, barriers should be resolved. This research suggests that the Government and other key industry players should continue providing support, facilitating more industry sharing, and promoting skill-skilling. These strategies will be pertinent moving forward. Given the criticality of Smart FM in transforming the FM industry in Singapore for the future, this research will provide FM professionals, policymakers, and government organisations with insights to promote the drivers and mitigate the barriers. Future roadmaps for Smart FM implementation can be more targeted and specific by addressing the FM professionals' perceptions.
URI: https://scholarbank.nus.edu.sg/handle/10635/227016
Appears in Collections:Bachelor's Theses

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