Please use this identifier to cite or link to this item: https://scholarbank.nus.edu.sg/handle/10635/224322
Title: E-PARTICIPATION AND COMMUNITY PLANNING: BOTTOM-UP APPROACH TO IMPROVING NEIGHBOURHOOD QUALITY
Authors: FOO LING XUAN, DORCAS
Issue Date: 20-Apr-2022
Citation: FOO LING XUAN, DORCAS (2022-04-20). E-PARTICIPATION AND COMMUNITY PLANNING: BOTTOM-UP APPROACH TO IMPROVING NEIGHBOURHOOD QUALITY. ScholarBank@NUS Repository.
Abstract: The aim of this study is to highlight the influence that different participatory methods have on affecting participation levels. The digital era has led to the government introducing more electronic tools and platforms to engage with citizens, especially during COVID-19. The use of electronic participation can bring about various benefits, not just in facilitating participation but also to promote efficiency. This research focuses on public participation in 2 upgrading programmes in Singapore: Neighbourhood Renewal Programme (NRP) and Remaking our Heartlands (ROH), started in 2007 by the Housing Development Board (HDB). The study explored 3 different groups adopting different participation methods - physical, electronic and hybrid. Participation level was measured in categories on a ladder from low to high: information, discussion, choice, decision. Although conclusive evidence could not be made that hybrid participation increases overall participation levels, it was revealed that it can increase discussion and choice, which are higher points on the participation ladder. Another finding is that participation levels will influence neighbourhood satisfaction scores. These findings emphasize the need for the hybrid use of both electronic and physical tools for participation, as the increase in participation levels are beneficial to increasing the satisfaction citizens have with their neighbourhood.
URI: https://scholarbank.nus.edu.sg/handle/10635/224322
Appears in Collections:Bachelor's Theses

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