Please use this identifier to cite or link to this item: https://scholarbank.nus.edu.sg/handle/10635/223979
Title: RESIDENTS' SATISFACTION WITH THE SERVICE RENDERED BY TOWN COUNCILS UNDER DIFFERENT POLITICAL PARTIES
Authors: TAN SZE HUI
Keywords: Real Estate
RE
Wong Khei Mie Grace
2013/2014 RE
Issue Date: 8-May-2014
Citation: TAN SZE HUI (2014-05-08). RESIDENTS' SATISFACTION WITH THE SERVICE RENDERED BY TOWN COUNCILS UNDER DIFFERENT POLITICAL PARTIES. ScholarBank@NUS Repository.
Abstract: With its successes in the General Election 2011 and Punggol East By-Election 2013, the opposition political party, The Workers’ Party, expanded its existing town council to create a larger entity known as the Aljunied Hougang Punggol East Town Council (AHPETC). The literature review in this paper provides insights into the social and economic aspects of the town council. Without considering the political viewpoints within the town council itself, this research focused on the comparative sense of satisfaction of residents across the different services provided by their respective town councils. The primary research established the importance of the Members of Parliament’s interaction with the residents as it enjoys a positive correlation with the residents’ sense of satisfaction. As such, the Members of Parliament are encouraged to increase the frequency of interactions with their residents. In addition, the disparity in expectations of the residents in the two town councils, AHPETC and People’s Action Party Town Council (PAP TC), and its impact on perceived performance are clearly explained. Although the residents in the AHPETC are more satisfied with the service provided by the TC, they have an inclination towards being served by the PAP TC when given a choice. The main limitation of the study is the political sensitivity of the subject matter. However, the political objectivity was maintained by allowing respondents to take a neutral stand, which minimizes any inaccuracies. Lastly, insights of the research have been developed as recommendations for future studies.
URI: https://scholarbank.nus.edu.sg/handle/10635/223979
Appears in Collections:Bachelor's Theses

Show full item record
Files in This Item:
File Description SizeFormatAccess SettingsVersion 
Tan Sze Hui 2013-2014.pdf4.1 MBAdobe PDF

RESTRICTED

NoneLog In

Page view(s)

15
checked on Sep 22, 2022

Download(s)

11
checked on Sep 22, 2022

Google ScholarTM

Check


Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.