Please use this identifier to cite or link to this item: https://scholarbank.nus.edu.sg/handle/10635/223642
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dc.titleOUTSOURCING OF FACILITIES MANAGEMENT ACTIVITIES IN COMMERCIAL BUILDINGS IN SINGAPORE
dc.contributor.authorNGUYEN NHAT QUANG
dc.date.accessioned2015-07-29T03:38:27Z
dc.date.accessioned2022-04-22T20:38:36Z
dc.date.available2019-09-26T14:14:12Z
dc.date.available2022-04-22T20:38:36Z
dc.date.issued2015-07-29
dc.identifier.citationNGUYEN NHAT QUANG (2015-07-29). OUTSOURCING OF FACILITIES MANAGEMENT ACTIVITIES IN COMMERCIAL BUILDINGS IN SINGAPORE. ScholarBank@NUS Repository.
dc.identifier.urihttps://scholarbank.nus.edu.sg/handle/10635/223642
dc.description.abstractFacilities Management (FM) has become increasingly important in the business development of many organizations in recent years. Effective FM could help an organization to maximize its returns on investment and achieve a long term competitive advantage in the marketplace. However, since FM covers activities that are not directly linked to the main focus of the company’s business, it is difficult and costly for the company to closely monitor and maintain consistent progress in these non-core activities. As a result, outsourcing FM services is a practical option for companies to allow some of their non-core activities to be managed by external service providers. This would enable them to achieve long-term cost savings, improved focus on their core competencies and other critical strategic advantages. In Singapore, there have not been many studies on the effectiveness of FM outsourcing in local buildings, especially commercial ones. Thus, this dissertation aims to analyze the main motives, advantages and problems of outsourcing FM in local commercial buildings. It also identifies the most critical success factors from the point of view of building owners or managers. A survey was carried out and the results obtained were of both predicted and unpredicted implications. The key findings show that there are many commercial buildings in Singapore that are currently outsourcing their FM activities, with the main drivers of cost reduction and improved focus on organization’s core business. The most relevant problems found in these commercial buildings are poor quality and lack of timeliness of services from the service providers as well as the selection of the right provider. Moreover, clear definition of needs and goals for outsourcing, provider’s good understanding of clients’ objectives and selection of the right provider are the three most important outsourcing success factors identified in this research. Local commercial buildings are recommended to be particularly aware of the most iii important problems and success factors to be able to develop a well-planned outsourcing strategy. The findings could have been better validated with a larger sample size of survey as well as in-depth interviews with experts from the FM industry. Moreover, since there have not been many comprehensive studies done on the effectiveness of FM outsourcing in Singapore, the literature review of this dissertation could not sufficiently cover information on the FM outsourcing situation in the local context. As a result, future research should focus more on the status, significance and effectiveness of FM outsourcing practices in Singapore. Moreover, a comprehensive Risk Management Model for FM outsourcing should be developed in the local context, to facilitate organizations in their outsourcing process.
dc.language.isoen
dc.sourcehttps://lib.sde.nus.edu.sg/dspace/handle/sde/3165
dc.subjectBuilding
dc.subjectPFM
dc.subjectProject and Facilities Management
dc.subjectGeorge Ofori
dc.subject2014/2015 PFM
dc.subjectOutsourcing of facilities management
dc.typeDissertation
dc.contributor.departmentBUILDING
dc.contributor.supervisorGEORGE OFORI
dc.description.degreeBachelor's
dc.description.degreeconferredBACHELOR OF SCIENCE (PROJECT AND FACILITIES MANAGEMENT)
dc.embargo.terms2015-08-03
Appears in Collections:Bachelor's Theses

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