Please use this identifier to cite or link to this item: https://scholarbank.nus.edu.sg/handle/10635/223499
Title: A STUDY OF PEST MANAGEMENT PRACTICES IN COMMERCIAL BUILDINGS
Authors: CHUA SHU ZHEN
Keywords: Pest Management
Commercial buildings
Building
PFM
Project and Facilities Management
Low Sui Pheng
2019/2020 PFM
Outsource pest control
Issue Date: 16-Nov-2019
Citation: CHUA SHU ZHEN (2019-11-16). A STUDY OF PEST MANAGEMENT PRACTICES IN COMMERCIAL BUILDINGS. ScholarBank@NUS Repository.
Abstract: Pest management may seem trivial on the surface, yet it should not be neglected as it can pose serious threats to safety and health if not properly managed. Moreover, these threats can also have potential implications on the company’s reputation as well as its relations with stakeholders such as customers, employees, and suppliers, especially in commercial buildings where business can be severely affected. The facilities managers are responsible for ensuring effective pest management in the building. As there is often a lack of in-house expertise in pest control as well as a legal requirement to engage licensed vector operators to carry out such service, it is very common for facilities managers to outsource such services to a professional pest control company. Despite the advantages of outsourcing, there are also problems which may arise due to poor selection of pest control companies. Hence, this study seeks to obtain an understanding of the considerations of facilities managers in commercial buildings when outsourcing pest control to pest control companies. The objectives of the study include identifying the factors that influence successful outsourcing, the metrics to measure the effectiveness of a contracting company, as well as the drivers and barriers to outsourcing pest control which are explained using the institutional theory by Scott (2014). To achieve the objectives of this study, literature reviews were conducted, followed by the development of survey questionnaires and then conducting surveys with 36 targeted respondents. Data analysis were also carried out using a one-sample t-test and Pearson’s correlation to ascertain the significant factors of each objective. The tests conducted discovered that the client’s strategic planning and an understanding of the contractor’s practices are crucial to ensure a successful outsourcing. The drivers and barriers with respect to the three institutional pillars were also tested to ascertain if they are significant in influencing the outsourcing of pest control. Interviews were subsequently carried out to further support and validate the survey findings. Through this study, the facilities managers can gain a better understanding of how to successfully outsource pest control and how they can establish an effective outsourcing practice. Additionally, identifying the drivers and barriers would help them to better understand the motivating factors that drive the outsourcing decision, and also enable them to be prepared to overcome any hindrances during the process of outsourcing.
URI: https://scholarbank.nus.edu.sg/handle/10635/223499
Appears in Collections:Bachelor's Theses

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