SITUATIONAL INFLUENCES OF FACILITY MANAGERS' WORK OUTCOMES

Abstract

Facility Management plays a vital role in ensuring the comfort and safety of building occupants. With a projected increase in the numbers of public residential housing in Singapore, the demand for Facility Managers (FMs) to improve their work outcomes and satisfy the daily needs of residents is greater than ever. Therefore, the aim of this dissertation is to study the association between situational factors and work outcomes to improve the work circumstances of FMs. It was hypothesized that increasing the situational factors can boost the work outcomes of FMs. Based on the literature review, 40 situational factors and 6 work outcomes were identified. Next, a questionnaire was designed and administered to FMs working in various Town Councils in Singapore via email. Subsequently, 3 semi-structured interviews with FMs working in 3 different town councils were conducted to explain the statistical findings. The SPSS software was used to analyse the data. From the one-sample t-test, it was concluded that 37 out of 40 situational factors and all 6 work outcomes were significantly present among the FMs. The results from the ANOVA test showed that the designation and length of working experience were the most significant in both situational factors and work outcomes. Pearson’s Correlation analysis also revealed that challenging work tasks, training and learning opportunities had the most association with various work outcomes. From the findings, it is recommended that assigning more challenging tasks to FMs in a controlled manner while providing effective trainings may bolster and solidify their work outcomes.