ASSESSMENT OF RESIDENTIAL SATISFACTION ON THE HDB FLATS IN MATURE AND NON-MATURE ESTATES

Abstract

Due to the land scarcity problem that Singapore is facing, public housing in Singapore are generally high-rise, high density developments. These public housing communities are categorised into mature and non-mature estate and it is further subdivided into the different estates. The satisfaction levels might differ between the estates because a mature estate is one where the amenities, infrastructure and transportation modes (MRT and public bus networks) have been fully developed compared to a non-mature estate. As such, there is a pertinent need to study the satisfaction level with regard to the residents in both the mature and non-mature estate. Studying the residents’ satisfaction level in these estates will provide an in-depth knowledge of what needs to be improved and what factors affect the satisfaction level in the different estates. Hence, the aim of this study is to assess whether there are any difference in terms of residential satisfaction between a mature and non-mature estate. Before studying the residents’ satisfaction level, the residents were asked to choose the most appropriate level of importance on the factors to consider when living in HDB flats. This was done to give preliminary insights into the level of importance for the factors which the respondents will consider when living in HDB flats. The preliminary insights revealed that the level of importance placed in each estate depends very much on the factors provided and that certain factors had a higher level of importance when comparison is made between the mature and non-mature estate. On the main study of assessing residents’ satisfaction, the study found out that the residents’ satisfaction levels differs between the estates. The differences vary according to the variables in the three components, housing, neighbourhood and community.